• Contact past due memberships through calls, emails, text - change due date

• Pull Membership terms form report, to verify each new member has signed the membership terms form and has an active CC on file.

Keep track of salon licenses renewals, esthetician licenses, insurance documents, and business licenses

• Approving payroll hours

• Running and submitting payroll in Quickbooks.

• Managing QB account (PTO, Pay Types, Modifying employees personal information).

• Setting up job listing on indeed.

• Texting applicants and scheduling interview with people who pass the personality test.

• Sending MCR course to new estheticians.

• Handling Kajabi

• Setting up new employee in Quickbooks, When I Work, Slack, and Boulevard

• Handle questions from estheticians

• Handle time off requests (PTO)

• Handle schedule change requests on Boulevard

• Adjust clients when staff calls out. (Rescheduling and adding new shifts)

• Look 7 days in advance at books to add/ remove BTB and optimize schedule

• Weekly communication with staff on MCR

• Track inventory

• Buy inventory

• Setting up training schedules and appointments.

• Activate Services and commissions per location for each new esthetician.

• Activate products on Boulevard.

• Handling Credit Card Disputes in Boulevard.

• Helping with blocks and daily books.

• Respond to all reviews on Google business

• Call clients that leave bad reviews/have bad experiences - customer service

• Make post on Google My Business daily

• Manage Social Media (Instagram, Facebook)

• Manager view - Manager Escalated tickets in ZenDesk.

• Confirmation client calls a day prior to unconfirmed clients.

• Change commission Tiers - when estheticians level up.

• Merging duplicate accounts

Is a benefit of active franchise owners, who decided to hire an offsite Manager

• Rescheduling

• Deposits

• Emergency Confirmations

• Emergency Reports

• Emergency Forms