An OM is a trained remote operations manager who helps support your daily business tasks such as scheduling, payroll support, reporting, hiring coordination, client communication, and more, allowing you to focus on growing your location.

You select a trained OM who supports your business remotely. Your OM works closely with you and your team to handle operational tasks and improve efficiency.

Simply choose your preferred OM from the videos, and we will schedule an introduction call so you can meet them and discuss the tasks that best support your operational needs.

We collect feedback from you during the first month and then quarterly to ensure everything is working well. If at any point you feel your OM is not the right fit, you can let us know. We will review the situation, provide additional coaching if needed, or match you with a different OM to better support your business.

OMs are typically available between 8:00 AM and 5:00 PM (U.S. time zones), although exact availability may vary depending on their location. During your introduction call, you and your OM will coordinate the days and times they will be supporting your business.

Unless you are on the 30+ hours plan, your OM will work within the weekly hours allocated to your plan. Any additional hours must be approved by you in advance.

Unless you have a full-time OM, OMs typically support multiple franchise owners. Most OMs work with around 3 franchise locations, allowing them to maintain full-time employment with our company while providing consistent support to each location.

OM services are billed monthly in your franchise billing, based on the weekly hours plan you select.

No long-term commitments are required. You can adjust your plan at any time based on your business needs. After your first month working with your OM, we'll send a simple agreement outlining the service terms.

Yes. As your business grows or your needs change, you can move to a plan with more or fewer hours.

You are responsible for using your allocated hours, as unused hours are not reimbursed. We encourage you to make the most of them, and if you're unsure how to use them, we're happy to help review your needs and identify tasks your OM can support with during the week.

During the first call, we'll review the tasks you'd like your OM to handle and recommend the number of hours based on those tasks and the number of locations you currently have. If your business grows and you need more support, you can increase your hours at any time.

Yes, absolutely. Tasks are not limited by the plan tier but by the number of hours you select. You can request any tasks you need as long as they fit within your selected hourly package.

No. All OMs are trained to handle the same operational tasks. Plans simply determine the number of hours your OM dedicates to your business each week.

You set priorities based on your business needs. Your OM will focus on the tasks that provide the most value within the weekly hours available.

If extra hours are required, your OM can work additional time, which will be billed separately. We always aim to obtain your approval before any extra hours are worked. If additional support is needed every month, you can upgrade your plan or work with your OM to prioritize the most important tasks.