Privacy Policy
Last updated: September 24, 2025
This Privacy Policy applies to Hello Sugar LLC and its affiliated venture Hello Skin (together, ‘we,’ ‘us,’ or ‘our’). It covers information collected through our websites www.hellosugar.salon and www.helloskinmd.com (collectively, the ‘Sites’), mobile applications, and any related services, including SMS and email communications.
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, or other details to help you with your experience.
Phone numbers and mobile carriers for users who opt-in to receive SMS marketing messages.
SMS Marketing
By providing your mobile number and opting in, you consent to receive recurring promotional and transactional messages from Hello Sugar and Hello Skin. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out, HELP for help.
· For SMS campaigns sent to clients (or prospective clients), phone numbers were obtained directly from the client, during online bookings, or at the time of the transaction.
· Location data is not collected from SMS subscribers without additional express consent.
· You may opt out of receiving text messages at any time by replying STOP.
We may share customer information between Hello Sugar and Hello Skin to provide cross-brand offers, improve services, and streamline operations. You may opt out of such cross-brand marketing by contacting us at privacy@hellosugar.salon.
When do we collect information?
We collect personal information that you provide (such as name, email, phone number, and payment details) as well as information automatically collected through cookies and tracking technologies (such as IP address, device identifiers, and browsing behavior).
Personal information is stored in secure systems with encryption where appropriate. We retain information only as long as necessary for business, legal, or regulatory purposes.
We may share your information with trusted service providers, analytics partners, and advertising networks to process transactions, deliver marketing, measure performance, and improve services. We do not sell your personal information for monetary consideration.
We do not knowingly collect sensitive categories of personal information (such as health data or precise geolocation) unless expressly provided by you for a specific service.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
· To communicate with you
· To quickly process your transactions.
· When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
· Help remember and process the items in the shopping cart
· Understand and save user's preferences for future visits.
· Keep track of advertisements.
· Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
We use cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It won't affect the user’s experience that makes your site experience more efficient and some of our services will not function properly.
However, you can still place orders.
Tracking & Analytics Tools
In addition to cookies, we may use pixels, tags, scripts, and other tracking technologies provided by third parties, including but not limited to Meta Pixel, Google Analytics, Google Tag Manager, and similar platforms. These technologies collect information such as your IP address, browser type, device identifiers, pages visited, actions taken, purchase activity, and interactions with our advertisements both on our Sites and across the internet.
The information collected may be shared with the applicable third-party provider and used to measure performance, deliver targeted advertising, and improve our services. For more details on how these third parties process your data, please review their respective privacy policies.
Third-Party Disclosure
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Please note that once data is collected through third-party tools (such as Meta or Google), those companies determine their own uses of the data in accordance with their privacy policies. We cannot control nor are we responsible for how these third parties independently collect, use, or share your information. By using our Sites, you acknowledge and agree that these third parties may process your information under their own terms.
Third-Party Links
We do not include or offer third-party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
We have implemented the following:
· Remarketing with Google AdSense
· Google Display Network Impression Reporting
· Demographics and Interests Reporting
· DoubleClick Platform Integration
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Opting Out
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt-out by visiting the Network Advertising Initiative opt-out page or permanently using the Google Analytics Opt Out Browser add-on.
You can also opt out of interest-based advertising by adjusting your browser settings, mobile device settings, or through tools such as:
• Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout)
• Network Advertising Initiative (https://optout.networkadvertising.org)
• Digital Advertising Alliance (https://optout.aboutads.info)
Please note that opting out may not prevent all online tracking or advertising.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA we agree to the following:
· Users can visit our site anonymously
· Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
· Our Privacy Policy link includes the word “Privacy”, and can be easily be found on the page specified above.
Users will be notified of any privacy policy changes on our Privacy Policy page
Users are able to change their personal information by emailing us.
California Residents (CCPA/CPRA)
If you are a California resident, you have the right to request access to the personal information we collect about you, request deletion or correction of your personal information, opt out of the “sale” or “sharing” of personal information, and limit the use of sensitive personal information. To exercise these rights, please contact us at privacy@hellosugar.salon. We will not discriminate against you for exercising your privacy rights.
We do not “sell” personal information for monetary consideration. However, certain sharing of data with advertising partners may be considered a “sale” or “sharing” under California law.
Other State Privacy Laws
Similar rights may apply under the privacy laws of Virginia, Colorado, Connecticut, and Utah. Where these laws apply, you may request access, deletion, correction, or limitation of data use by contacting us at the same address above.
International Users (GDPR/UK GDPR)
If you are located in the European Economic Area or United Kingdom, we process your information under the following lawful bases: consent, contract performance, legal obligations, and legitimate interests. You have the right to access, rectify, erase, restrict, or object to our processing of your data, and to data portability. You may also withdraw consent where processing is based on consent. Requests may be made to privacy@hellosugar.salon.
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under 13.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
To be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
· We will notify the users via email
· Within 7 business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
CAN-SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address for the following purposes:
• To send appointment communications such as confirmations, reminders, reschedules, and cancellations
• To send transactional updates including receipts and order confirmations
• To provide customer service and respond to inquiries
• To send marketing emails about our products, services, promotions, and cross-brand offers (Hello Sugar and Hello Skin)
• To deliver advertising, including use in pixels, custom or lookalike audiences, and remarketing campaigns
• To request feedback or invite you to participate in surveys that help us improve our services
• To notify you of important policy changes, security alerts, or legal updates
• To administer loyalty or rewards programs where applicable
We do not sell your email address. However, it may be shared with trusted service providers and advertising platforms (such as email delivery services, analytics providers, and advertising networks) solely to facilitate the purposes listed above and in accordance with this Privacy Policy.
To be in accordance with CANSPAM we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us at info@hellosugar.salon and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Hello Sugar LLC
www.hellosugar.salon
151 N Centennial Way
Mesa, AZ 85201
info@hellosugar.salon