Terms of Use
Last updated: April 3, 2026
Welcome to Hello Sugar. These Terms of Use ("Terms") govern your access to and use of our websites, including www.hellosugar.salon and www.helloskinmd.com (collectively, the "Sites"), mobile applications, and any related services provided by Hello Sugar Franchise LLC and Hello Skin Franchise LLC (together, "Hello Sugar," "we," "us," or "our").
By accessing or using our Sites and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Sites or services.
1. Acceptance of Terms
By accessing, browsing, or using the Sites, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. We reserve the right to modify these Terms at any time. Your continued use of the Sites following any changes indicates your acceptance of the modified Terms.
2. Use of Services
Hello Sugar provides hair removal services including waxing, sugaring, and laser hair removal, as well as specialty skincare services. To book an appointment, you may be required to provide certain personal information. You agree to provide accurate, current, and complete information.
You agree not to:
- Use the Sites for any unlawful purpose or in violation of any applicable laws
- Interfere with or disrupt the Sites or servers connected to the Sites
- Attempt to gain unauthorized access to any portion of the Sites
- Use any automated means to access the Sites without our express written permission
- Transmit any viruses, malware, or other harmful code
- Impersonate any person or entity or misrepresent your affiliation with any person or entity
3. Appointments and Services
All appointments are subject to availability and our service policies. By booking an appointment, you agree to our Late Cancel and No-Show Policy. Service prices are subject to change without notice. Gratuities are not included in service prices.
Before receiving services, you may be required to complete a consent form and provide information about your health history. You are responsible for disclosing any conditions, medications, or allergies that may affect your treatment.
4. Intellectual Property
All content on the Sites, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of Hello Sugar or its content suppliers and is protected by United States and international copyright laws.
The Hello Sugar name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Hello Sugar or its affiliates. You may not use such marks without our prior written permission.
5. User Content
Any content you submit to us, including reviews, comments, or suggestions, becomes the property of Hello Sugar. You grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
6. Third-Party Links
The Sites may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Hello Sugar shall not be responsible or liable for any damage or loss caused by your use of or reliance on any such third-party content.
7. Disclaimer of Warranties
THE SITES AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
Hello Sugar does not warrant that the Sites will be uninterrupted, error-free, or free of viruses or other harmful components.
8. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HELLO SUGAR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SITES OR SERVICES.
IN NO EVENT SHALL HELLO SUGAR'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITES EXCEED THE AMOUNTS PAID BY YOU TO HELLO SUGAR IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
9. Indemnification
You agree to indemnify, defend, and hold harmless Hello Sugar, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of the Sites or services or your violation of these Terms.
10. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. Any disputes arising out of or related to these Terms or your use of the Sites shall be resolved exclusively in the state or federal courts located in Maricopa County, Arizona.
11. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.
12. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published by us on the Sites, constitute the entire agreement between you and Hello Sugar regarding your use of the Sites and services, superseding any prior agreements between you and Hello Sugar.
13. Contact Us
If you have any questions about these Terms, please contact us at:
Email: legal@hellosugar.salon
