Accessibility

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

We are committed to making our websites accessible and are actively working to increase the accessibility and usability of our digital properties.

Accessibility Features

We have implemented the following features to enhance accessibility:

• Keyboard navigation support for all interactive elements
• Alternative text for images
• Clear heading structure for screen readers
• Sufficient color contrast ratios
• Resizable text without loss of functionality
• Focus indicators for keyboard users
• Descriptive link text
• Form labels and error messages

In-Salon Accommodations

At Hello Sugar, we strive to accommodate all guests in our salon locations. Our standard treatment tables are of the highest quality and accommodate up to 400 pounds.

It is important to inform your esthetician prior to your service if there is an accommodation of any kind that would need to be made for your personal safety and that of our esthetician. If so, we will happily make adjustments to fit your specific needs.

Please note that Hello Sugar does not discriminate on the basis of weight or disability. However, it is important to inform your esthetician if there are any limitations or special needs prior to your service so we can ensure the best possible experience for you.

Assistive Technologies

Our websites are designed to be compatible with the following assistive technologies:

• Screen readers (such as JAWS, NVDA, and VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

Known Limitations

While we strive for comprehensive accessibility, some content may not yet be fully accessible. We are continuously working to identify and address any accessibility barriers. Known limitations include:

• Some older PDF documents may not be fully accessible
• Third-party content or widgets may have varying levels of accessibility
• Some video content may lack captions or audio descriptions

We are actively working to address these limitations and welcome your feedback to help us improve.

Feedback and Assistance

We welcome your feedback on the accessibility of our websites and services. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

• Email: accessibility@hellosugar.salon
• Phone: Contact your local Hello Sugar location

We try to respond to accessibility feedback within 5 business days. If you need assistance with any aspect of our website or services, please don't hesitate to reach out.

Third-Party Content

Our websites may include content from third-party sources or link to external websites. While we encourage our partners to provide accessible content, we cannot guarantee the accessibility of third-party content or external websites.

Continuous Improvement

We view accessibility as an ongoing effort. We regularly review our websites and services to identify and remove accessibility barriers. Our team receives training on accessibility best practices, and we incorporate accessibility considerations into our design and development processes.