Return and Refund Policy

Returns

You have 30 days from your order date to request a return. To be eligible, items must be unopened, unused, and in their original packaging with seals intact. Because our products are skincare and personal care items, opened or used products can't be returned for hygiene and safety reasons.

Final sale

• Opened or used products
• Items marked final sale

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or isn't what you ordered, email us within 30 days of your order date with your order number and a photo. We'll send a replacement or issue a full refund, including shipping, at no cost to you.

How to start a return

1. Email fulfillment@hellosugarsupplies.com with your order number and the item(s) you'd like to return.
2. We'll confirm your return and email you a prepaid return shipping label.
3. Pack the item(s) securely, attach the label, and drop the package off with the carrier.

Return shipping

If you're returning an item for a reason that isn't our error, such as changing your mind, ordering the wrong product, or no longer needing it, the cost of the prepaid return label will be deducted from your refund. Original shipping charges are non-refundable.

If the return is due to our mistake, such as an item that arrived damaged or defective or the wrong item being sent, the return label is free and we'll cover all shipping costs.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds, minus any return label cost, are issued to your original payment method within 5 business days. Depending on your bank, it may take a few more days for the refund to post.

Exchanges

We don't offer direct exchanges. To get a different item, return the unopened product for a refund and place a new order.

Questions? Email us at fulfillment@hellosugarsupplies.com.